Return & Refund Policy

Effective: October 22, 2025

Snapshot

• Return window: 60 days from your order date

• Condition: like new when reasonably possible, with all accessories, manuals, and included items

• Restocking: none

• Return shipping: customer-paid unless we made an error or a defect is confirmed

How to begin

Email info@merdebiker.com with your Order #, what you’d like to return, and a brief reason. We’ll reply with instructions and, if needed, an RMA plus the correct return address. Please don’t send items without authorization.

Packaging checklist

Use original packaging when you can. Include tools, chargers, freebies/bundles, and place your order number inside the box for faster processing.

Exchanges

Need a different model or size? Ask for an exchange within the return window (subject to stock). We’ll route you through the quickest option.

Refund timing

After your package is delivered to us, allow 5–7 business days for inspection. Approved refunds go back to your original payment method. Banks/card issuers usually post funds 3–7 business days after we process them.

Cancellations

Cancel before shipment for a refund minus a 5% processing fee (non-recoverable payment costs). Shipped orders must be returned under this policy.

Damaged, missing, or incorrect items

Report issues within 7 days of delivery. Include photos of the packaging and product (if damaged) plus your order number—we’ll make it right.

Chargebacks

Please contact us first; disputes filed without notice can slow resolution. We reserve the right to contest fraudulent chargebacks.

Support: info@merdebiker.com • (650) 640-4652