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Warranty Policy

Effective: October 22, 2025

The headline promise

For 12 months after your purchase, defects in materials or workmanship under normal use are on us. We’ll make it right quickly and fairly.

Who’s eligible & what you’ll need

Coverage applies to the original purchaser who bought directly from Merdebiker or an authorized seller. Hold onto your proof of purchase (order confirmation/receipt).

How we fix things (our call)

After we verify a covered defect, we’ll choose the most practical remedy:

  • Ship replacement parts with clear instructions, or

  • Repair your product, or

  • Replace it with a new or refurbished unit of equal or better performance.
    We may ask you to return the item for evaluation before finalizing a remedy.

What’s outside the warranty

Normal wear items (tires, tubes, brake pads, chains, grips, bulbs, and batteries beyond typical lifecycle), cosmetic scuffs, damage from misuse/abuse/neglect, incorrect assembly or maintenance, accidents or environmental exposure (water, heat, chemicals, corrosion, dust), unapproved modifications or third-party repairs, altered/removed serial numbers, purchases from unauthorized or second-hand marketplaces, and anything that happens after the carrier marks the package delivered (those are carrier claims).

Shipping during a claim

  • Within 30 days of delivery: if we confirm a covered defect, we typically cover reasonable shipping tied to the remedy we select.

  • After 30 days: you may pay to ship to us; approved repairs/replacements are shipped back to you at our expense.

Start a warranty review

Email info@merdebiker.com or call (650) 640-4652 with:

  • Order number & date

  • Product name/SKU

  • Short description + clear photos or a quick video of the issue
    Please wait for our instructions and an RMA (if required). Unauthorized returns may be refused.

Legal notes

To the maximum extent allowed by law, we disclaim other warranties (including implied warranties of merchantability and fitness for a particular purpose). Our total liability will not exceed the purchase price you paid. Some states restrict limitations; those limits may not apply to you. This warranty gives you specific legal rights that may vary by state.

Governing law & venue: California law; exclusive venue in Sacramento County, California.

Company & Contact
MERIDIAN KNOWLEDGE SOLUTIONS, LLC • 80 IRON POINT CIR, STE 100, FOLSOM, CA 95630
Phone: (650) 640-4652 • Email: info@merdebiker.com

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